Support

Get help with the app

For help with your account, restoring a purchase, exporting or deleting data, email contact@flatmap.be. Tell us which phone you use and what you were trying to do. Please leave out health details, passwords and payment information.

How long does a session take?

The guided sessions in the current program take about 2 to 5 minutes. You can pause at any time, and an interruption such as a call or a crying baby pauses the session until you choose to resume.

What does it cost?

Kegel Nest is a subscription bought through the App Store or Google Play. Eligible new subscribers get a 7-day free trial. You see the exact price for your country before you confirm, and you can cancel any time in your store settings.

Do I need an account?

No. You can start as a guest. If you want your progress on another phone later, you can link an account with Apple, Google or email.

Is this medical advice?

No. Kegel Nest is an exercise and education app. It does not diagnose conditions, check how well you are contracting or measure recovery. If something hurts, feels heavy or gets worse, stop and talk to a midwife, doctor or pelvic-health physiotherapist.

How do I cancel my subscription?

Subscriptions are managed by the store you bought from. Deleting the app or your data does not cancel them.

• iPhone: Cancel a subscription from Apple
• Android: Cancel a subscription on Google Play

I got a new phone. How do I keep my progress?

Link an account (Apple, Google or email) in the app’s profile before you switch. Then sign in with the same account on your new phone and restore your purchase from the subscription screen.

Health questions

Support can’t give clinical advice. For symptoms or advice about your own exercises, contact a midwife, doctor, pelvic-health physiotherapist or your local health service. In an emergency, call your local emergency number.